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Reimagining Health Care:
Human Connection as the Foundation for Transformation

Start 3C at Your Organization: Join the Movement

Human connection is needed now more than ever. That's why we've redesigned 3rd Conversation events to be held both virtually or in person.

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Let us know you're interested in a 3rd Conversation event:

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Spark
Spark events bring together clinicians and patients to connect and talk openly about working in the system and receiving care. The experience builds empathy and a deep appreciation for one another's core humanity. 

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Ignite
Ignite events bring together administrators and clinicians to process the COVID experience, connect as human beings, and imagine a better future together. 

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What is a 3C Spark Event? 

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  • Flagship 3C event experience

  • For patients and clinicians 

  • Reminds participants of the importance of the patient/clinician relationship

  • Explores how human connection and relationships can be a source of power, healing, fulfillment, and gateway to sustained system change

  • Helps participants envision the future of the health care system

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Event Details:

  • Approximately 2.5 hours

  • Ideal for groups of between 12-20 participants

  • Held virtually on Zoom

  • Led by a professional facilitator

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What is a 3C Ignite Event?

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  • Designed during COVID to address current needs

  • For clinicians and health care system administrators

  • Provides opportunity to better understand each other's experiences and strengthen relationships

  • Generates deeper and sustained connections as a catalyst for health care systems change

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Event Details:

  • Approximately 3 hours

  • Ideal for groups of 16-20 participants

  • Held virtually on Zoom

  • Led by a professional facilitator 

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Goals of 3rd Conversation

 

  • Give health care stakeholders an opportunity to reconnect, process their experiences within the healthcare system, and lean on human connection as a source of relief 
     

  • Inspire systemic change
     

  • Elevate the importance of relationships to health
     

  • Reduce burnout rates by helping clinicians reconnect to their purpose
     

  • Inspire patients and families to better navigate and be supported within their health care journeys
     

  • Shift health care stakeholder perspectives and elicit empathy for their respective experiences

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Organizations that will most benefit from  3rd Conversation are: 

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  • Open to learning and innovation
     

  • Have an internal "champion" who can bring participants together 
     

  • Interested in exploring human connection and the power of relationships 
     

  • Experienced at teaming with others to co-create success

Interested in hosting an event? 

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Let us know and our team will walk you through the basics of either a traditional or virtual 3C event! 

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The 3rd Conversation is made possible through support from the Morris-Singer Foundation and is coordinated by X4 Health, a purpose-driven organization dedicated to innovation and human-centered health care.

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Contact us about funding opportunities



A clinician shares the impact of 3C (Videos):

Why did you decide to host a Spark event?
00:54

Why did you decide to host a Spark event?

Hear from Michele Hannagan, Site Host for Jordan Health, about why her organization decided to host a Spark event for patients and clinicians Transcript: I was particularly interested in this idea of connecting clinician and patient knee-to-knee. Granted, we're doing this virtually, but creating a spark. For me, a sense of a different conversation, a different angle than what we might be used to in a busy day-to-day trying to run a health center or a practice. And also, for patients, who might also feel 'my life is really crazy, my life is really busy. Wow, this clinician doesn't really understand what I'm going through.' So, we said yes. We really want to do this. We really want to connect in this way and create this Spark event.
What do participants get out of a Spark?
01:40

What do participants get out of a Spark?

Hear from Michele Hannagan, Site Host for Jordan Health, about what patient and clinician participants get out of a Spark event Transcript: I participated in the logistics. I was also an observer, and that was truly an honor. It was such a privilege to be allowed into that space. In the bigger group, not in the smaller breakouts. One of the things that I noted so significantly about the start to the end, as an observer, was the transformational tone, the transformational feeling, emotion, comfort. From both the clinicians and the patients. From being maybe a little bit more guarded to being at the end, eyes opened, really profound sharing, understanding the need for more respect. Coming from patients, saying 'we need to be more respectful of clinicians.' That was tremendously powerful, and I'll tell you, the clinicians - boy, did that make an impact to them. I am still hearing from them. One of our participants, a clinician, just said to me, you know shook her head and said 'wow, that was so different than anything I've ever participated in and I'm so glad that you asked me.' I had one clinician that said, and she said this on camera, 'this was better than any patient experience survey I've ever seen and I hope that Jordan Health does this again.'
What impact have you seen from the Spark event?
00:56

What impact have you seen from the Spark event?

Hear from Michele Hannagan, Site Host for Jordan Health, about the impact she has seen in patients, clinicians, and her organization after a Spark event Transcript: The impact that 3rd Conversation, particularly this event, had on our practice and our system is...I’ll call it the ‘shakeup’ between the patients and the clinicians. Hearing from patients saying, 'I really hope that Jordan Health does something with what we’re talking about here.' The clinicians saying, 'this is something' we want to see more of. So systemically we’re talking about, can we do different forms of these conversations, whether it’s between clinicians and administration, clinicians and patients, more Spark events, or even clinicians and our board of directors at some point –there’s clearly a desire to do more, I think how we can operationalize that into the future is probably the biggest question.
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